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Returns

How do I return an item?

If you are not satisfied with your purchase and wish to return an item, please contact us within 30 days of the receipt of your order. Indicate your order number and the reason for your return. Our customer service team will review the return request and send further instructions if the return is approved.

For a list of final sale items, see our Return policy. All returns must be in their original condition with packaging intact.

100% MONEY-BACK GUARANTEE

We offer a 100% money-back guarantee for any returns in the 14 days protection

FREE SHIPPING

No matter where you are from, you'll have FREE shipping purchasing in Urban Shoes

ONLINE SUPPORT

Our customer service is avaible 24h. You can mail us to urbanshoesusa@gmail.com