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Our Guarantee

Our main concern is our clients

We pride ourselves on the quality of our products and we guarantee that you will be satisfied with everything you buy at If for any reason you are not completely satisfied with your purchase because it arrived in poor condition, send it to us. We will be happy to make an exchange or issue you a refund (as long as the product is defective) for the original price paid once the item is returned within the proper time period.

We also guarantee that your product will not arrive damaged. If this happens to you, you can return the product and receive a new one.


We offer a 100% money-back guarantee for any returns in the 14 days protection


No matter where you are from, you'll have FREE shipping purchasing in Urban Shoes


Our customer service is avaible 24h. You can mail us to